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Privacy Policy


Guardian Property Management Limited and its subsidiaries and affiliates ("Savills Guardian Group") are committed to ensuring that your privacy is protected and our use of your personal information is governed by this Privacy Policy. On this website, “Savills Guardian Group”, “our” and “we” each means all the Hong Kong companies in Savills Guardian Group which collect and use your information in the manner set out in this Privacy Policy. Any reference to “you” or “your” refers to anyone whose personal information we process.

Savills Guardian Group is a controller for the personal information that it collects and uses about you. We will treat your personal information as confidential and in accordance with applicable data protection legislation and your personal information will only be shared with others in accordance with this Privacy Policy.

This Privacy Policy explains:-

  • What personal information is
  • The types of personal information we collect
  • How we use and share your personal information
  • How long we keep your personal information
  • How we keep your personal information secure
  • Your rights in relation to your personal information
  • How to make complaints and how to contact us
  • The use of cookies by Savills Guardian Group

If there are any changes to the way in which your personal information is used, this Privacy Policy will be updated.

It is the corporate policy of Savills Guardian Group to achieve full compliance with the obligations and requirements of the Hong Kong SAR Personal Data (Privacy) Ordinance - Cap.486 (the "Ordinance"). Savills Guardian Group may collect personally identifiable information for the maintenance of this website or in order to offer, provide products and services that you request.

Where the company’s operations are subject to privacy legislation other than that of Hong Kong SAR, then this policy shall be applied so far as practicable and consistent with such local legislation.

Throughout this policy, the meaning of the term “personal data” is as defined in the Ordinance.

2.What personal information is

Personal information is any information that tells us something about you. This could include information such as name, contact details, date of birth, bank account details or any information about your needs or circumstances which would allow us to identify you. Savills Guardian Group will specify the collection purpose and intended usage of your data when it invites you to provide such information and advise you how you may request access to or correction of the personal data provided.

3.Types of personal data collected

It is common for organizations to collect personally identifiable information in order to conduct business and offer services. For the purpose of complying with the laws of the Hong Kong Special Administrative Region (including the Building Management Ordinance (Cap. 344)) and in order to provide services, and administrative function of Savills Guardian Group, customer may be required to provide his/her:-

  • name;
  • telephone number;
  • address;
  • contact details;
  • bank account; and
  • identity certification.

We may also collect additional personal information as detailed below:-

  • Where we engage with you to manage property on your behalf we will ask for additional emergency contact information in case we need to get in touch with you outside of working hours or in the event there is a matter requiring your urgent attention. Where you engage us for portfolio management services we will share your personal information with third party lenders as is necessary to allow us to fulfil our obligations to you and to properly manage and advise you on your property investments.

  • Complaint, investigation and legal assistance records which contain information supplied by data subjects and data users and collected in connection with complaints, investigations, legal assistance and related activities under the relevant provisions of the Ordinance;

  • Personnel records including job applications and our staff personal details, job particulars, details of salary, payments, benefits, leave and training records, group medical and dental insurance records, mandatory provident schemes participation, performance appraisals, and disciplinary matters, etc;

  • Other records including administration and operational files, personal data provided to Savills Guardian Group from individuals for participating in promotional activities, records relating to educational and training activities organized by Savills Guardian Group, newsletters subscriptions, data relating to consultancy services, compliance check records, matching procedure applications, records of inspections of personal data systems and enquiries from the public, etc.

  • Records collected on webservers including email addresses (whereas they constitute personal data under specific circumstances that the addresses can be used to identify an individual) collected for newsletter subscription.

4.How we use and share your personal information

Where we are managing property on your behalf we may need to pass your personal information from time to time on to third party contractors whom we have engaged to carry out maintenance on your properties. Other personal data provided by the customer may be used by Savills Guardian Group for the purpose of:-

  • promotion and marketing of the services, products and/or events of Savills Guardian Group;
  • legal services;
  • insurance;
  • compliance with the applicable laws, rules and regulations as well as the guidelines, practice circulars, code of ethics and practice directions issued by the regulatory authorities and applicable to Savills Guardian Group; and
  • legal proceedings and/or enforcement of judgments and/or orders.

All personally identifiable information sent to Savills Guardian Group or through this website will be kept confidential and will not be disclosed to the public but Savills Guardian Group may, where such disclosure is necessary to satisfy the purpose, or a directly related purpose, for which the data was collected provide such information to the following parties:

  • law firms;
  • insurers;
  • government agencies, regulatory bodies and/or other lawful authorities as required or authorized by law; and
  • courts, tribunals and/or parties to the legal proceedings.

We may share your personal information with any person working within Savills Guardian Group on a need to know basis to ensure we are able to perform our obligations to you. If you do not provide the information required for these purposes, we will not be able to perform our contract with you and may not be able to provide services to you or continue to provide certain services to you. We will explain when this is the case at the point where we collect information from you.

In addition, personal data may be disclosed under any of the circumstances described in Part VIII of the Ordinance in which the concerned personal data are exempt from the provisions of Data Protection Principle 3 of the Ordinance.

5.How long we keep your personal information

The period for which we will keep your personal information will depend on the type of service you have requested from us. The retention period may be longer than the period for which we are providing services to you where we have statutory or regulatory obligations to retain personal information for a longer period, or where we may need to retain the information in case of a legal claim.

6.How we keep your personal information secure

The security of information is very important to us and we have measures in place to prevent unauthorized access to your personal information and other external factors that could cause damage to, your personal data. There are strict access requirements in place and access is restricted to those absolutely necessary.

Disclosure of personal data

The personal data collected for complaint, investigation, compliance check and enquiry purposes is used only for purposes directly related to the discharge of our statutory and administrative functions and activities. In so doing, such personal data may be transferred to parties who will be contacted by us during the handling of the case including the party being complained against and/or other parties concerned. The personal data collected by Savills Guardian Group in the performance of its statutory functions may be disclosed to agencies who are authorized to receive information relating to law enforcement, prosecution or review of decisions.

We ensure access to personal information is restricted to employees and workers of Savills Guardian Group or other persons working within Savills Guardian Group on a need to know basis. Training is provided to any of those employees and workers of Savills Guardian Group who need access to personal information.

7.Your rights in relation to your personal information

By using this website and providing information on this website, you signify your agreement with Savills Guardian Group Online Privacy Policy. Savills Guardian Group reserves the right, at its discretion, to change, modify, add or remove portions of this policy at any time. Your continued use of this website following changes to these terms from time to time constitutes your acceptance of those changes.

In accordance with the requirements of the Ordinance, Savills Guardian Group will honour a customer’s request not to use his or her personal data for the purpose of direct marketing.

Savills Guardian Group has certain procedures in place to maintain personal data at a reasonable level of accuracy, completeness and relevancy for the purpose for which the personal data is to be used. Savills Guardian Group aims to keep personal data accurate and up-to-date. However, Savills Guardian Group relies on the customer to disclose all material information to Savills Guardian Group and to inform Savills Guardian Group of any errors or changes in such information.

Savills Guardian Group fully complies with the “Rights of Access and Correction” obligations of the Ordinance. Please refer to the section titled "Access and Correction of Personal Data" below for details on how customer can obtain and correct any customer’s personal data that Savills Guardian Group may hold.


Under the Ordinance, customer has the right to access and/or correct his/her personal data. In accordance with the Ordinance, Savills Guardian Group has the right to charge a reasonable fee for the processing of any data access request.

8.How to make complaints and how to contact us

If you have any queries about our Privacy Policy and practices or if you would like to find out if any of your personal data is held by us and would like to access or correct such data, please send your e-mail to: control@savillsguardian.com.hk  who will try to resolve the issue. If we cannot resolve any issue, you have the right to complain to Privacy Commissioner for Personal Data, Hong Kong.

Savills Guardian Group reserves the right to amend this statement and/or any part thereof.

9.The use of cookies by Savills Guardian Group

A cookie is a small text file that is downloaded onto your computer when you visit certain websites and allows a website to recognize a user's computer. Cookies are used to help users navigate websites more efficiently and to perform certain functions, as well as to provide information to the owners of the website.

The cookies we use are essential for parts of the website to operate and have already been set. You may delete and block all cookies from this website, but please be aware that restricting or deleting cookies may impact on the functionality of the website. Your web browser may allow you to restrict or delete cookies set by this website. The Help function within your browser should tell you how.